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I have had service america for years for my rental properties in Tampa FL but each year keep getting more frustrated than before. But there don't seem to be any other companies that are less bad. Reasons for my displeasure:

* Co-pays keep getting higher and don't cover anything. If you want them to come soon, there's an extra charge for that.

* Hold times to speak to them on the phone are LONG

* no expensive repairs are covered (despite what the sales people might tell you when you sign up)

* they had opened a permit to replace an A/C in 2014. just found out they never closed it and this can delay sale of the house.

Product or Service Mentioned: Service America Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Aug 22.
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