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Extremely poor C/S no knowledge of there product. I have a home warranty all parts and labor covered. And I had to prior service calls where they replaced refrigerator parts and the fan blower on A/C. Now on this call parts and labor not covered?? Beside no emergency...
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1.0
I didn't like
  • Customer service
#1066391
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I have been a contract holder since 1995 and was completely satisfied with your service. This year 2017 when my contract renewed I was unformed that there would be a co-pay. I wasn't too happy with that but I had to accept it or cancel the policy. Worse than that when...
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I liked
  • Service techs
  • Service techs were good
#1065417
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A STORY THAT MUST BE TOLD. A new split system A/C unit was installed by Service America on 12/15/2014.-2 The system is only 2 years old. Warranties are in place. In May of this year the system froze up and no cooling was to be had. Call Service AmericaAfter two trips...
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Anonymous
Anonymous

Their technicians are unreliable lyers.they tell you they are already parking to come to your home and they never show up!

1.5
I liked
  • Customer for many years
  • Some of the people were nice
  • Service tech
I didn't like
  • Unreliable scheduling and fraudulent information
  • Customer service
#1065299
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Short Review on April 29, 2016

Service America
#838687
1.0
Details
I would not even recommend this company to my enemy Very very very very very bad service infact there is no service this people are scam
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Warranty
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Service America Repair Review

Service America
#809011
2.4
Details
I have had no shows twice in six months. Once is one too many if you have a contract, it is very unprofessional and lacks courtesy to be left hanging.
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Service America Service Request Review

Service America
#796661
1.0
Details
Do not sign a contract with service America. You will regret it. The company is the absolutely worst to deal with. They don't show up and if they do, they don't fix anything. They take pats to replace and never show up again. So find another company. Please.
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Service America Repair Review

Service America
#747517
After obtaining a service agreement that includes my a/c system, they refuse to do a simple procedure to address an issue because the unit is too old, it's 11 years old and just has air in the lines from a pm that was done a few months ago. The scammers wanted to sell me a new unit... I'm cancelling this agreement
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Purchased a new unit about two years ago and have had to call them for issues regarding a new unit 4 times. Twice within the first year. Called them last week, someone was suppose to call back, they never did. Now I know why they want you to buy their service contract...
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1.6
#1063119
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On June 8, 2017 I call Service America, I needed an urgent service. They said they could come only in 7 days, I immediately proceed to cancel my service contract which I had renewed than same day. I talked with two persons about my cancelling their contract. They...
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I didn't like
  • Clueless serviceman
  • Customer service
  • Unreliable scheduling and fraudulent information
#1061176
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Service American is disgraceful, they have no respect for their customers; they provide fraudulent information/service. At 10:30 this morning I was promised a call from a supervisor to vent the multiple scheduling problems I've incurred over last 3 weeks; it's now 6:30...
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Anonymous
Kariclix

3 Customer Service Reps guaranteed me that Tracy from the executive office of Service America would call me to discuss the dreadful, frustrating lack of Electrical service pro...

2.1
I didn't like
  • Unreliable scheduling and fraudulent information
#1061135
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MAY 31/ 2017 WEDNESDAY 11 : 22 A.M. "SEVERCICE AMERICA" HAS BECOME MOST UNRELIABLE .. WE FIRST BOUGHT A TWO YEAR CONTRACT WITH THEM IN YEAR 1999 COVERING ALL OUR KITCHEN APPLIANCES, THEY AT THAT TIME WERE GREAT, NOW IN THE PAST FEW YEARS "SERVICE AMERICA" HAS BECOME...
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#1054313
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5 ton home A/C unit needed repair. Fan motor, control board and new wire from thermostat to control board in air handler required. $1300 repair, $705 for a new motor and $139 for a control board along with $40 for 50 feet of new wire. Repair done by a very responsive...
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#1038642
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DO NOT EVEN THINK OF IT When you schedule a technician through their website they will charge you $45 whether the technician shows up or not. In my case the technician was a no show and yet they charged me the $45. Of course they do not even apologize for wasting your...
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#1037782
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We have their contract. ac went out, it's 86 and humid. We had to wait 3 days. Service tec put in freon but said it won't last. Service America will give us $1150 towards a new 5 ton unit only if you use them. You got it, after the manufactures rebate and $1150 off ....
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1.2
I liked
  • Service tech
I didn't like
  • Customer service
  • Misleading repair replace
  • Playing games with pricing
#1034657
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