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MAY 31/ 2017 WEDNESDAY 11 : 22 A.M. "SEVERCICE AMERICA" HAS BECOME MOST UNRELIABLE .. WE FIRST BOUGHT A TWO YEAR CONTRACT WITH THEM IN YEAR 1999 COVERING ALL OUR KITCHEN APPLIANCES, THEY AT THAT TIME WERE GREAT, NOW IN THE PAST FEW YEARS "SERVICE AMERICA" HAS BECOME...
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#1054313
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5 ton home A/C unit needed repair. Fan motor, control board and new wire from thermostat to control board in air handler required. $1300 repair, $705 for a new motor and $139 for a control board along with $40 for 50 feet of new wire. Repair done by a very responsive...
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#1038642
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DO NOT EVEN THINK OF IT When you schedule a technician through their website they will charge you $45 whether the technician shows up or not. In my case the technician was a no show and yet they charged me the $45. Of course they do not even apologize for wasting your...
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#1037782
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Service America Repair Review

Service America
#809011
2.4
Details
I have had no shows twice in six months. Once is one too many if you have a contract, it is very unprofessional and lacks courtesy to be left hanging.
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Service America Service Request Review

Service America
#796661
1.0
Details
Do not sign a contract with service America. You will regret it. The company is the absolutely worst to deal with. They don't show up and if they do, they don't fix anything. They take pats to replace and never show up again. So find another company. Please.
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Service America Repair Review

Service America
#747517
After obtaining a service agreement that includes my a/c system, they refuse to do a simple procedure to address an issue because the unit is too old, it's 11 years old and just has air in the lines from a pm that was done a few months ago. The scammers wanted to sell me a new unit... I'm cancelling this agreement
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Service America Air Conditioning Repair Review

Service America
#711358
2.3
Details
The worst company i dealt with.have a contract with them.had a ac problems had a leaking coil and wad loseing feon .they told they will not repair the unit because its 11 years old what a joke .why are we paying for the contract. So the company decides whst they want to repair .
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We have their contract. ac went out, it's 86 and humid. We had to wait 3 days. Service tec put in freon but said it won't last. Service America will give us $1150 towards a new 5 ton unit only if you use them. You got it, after the manufactures rebate and $1150 off ....
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1.2
I liked
  • Service tech
I didn't like
  • Misleading repair replace
  • Customer service
  • They
#1034657
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In brief Service America (S A) came in early December to fix my 2 year old 31 cu. ft. LG refrigerator that was working fine, but had a week earlier frozen up over the freezer fan motor that caused the refrigerator part to stop cooling. This was the first problem we...
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1.0
I didn't like
  • Our entire experience as described
#1005238
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Chris Ortiz said installation would take 6 hours. The serviceman showed up at 9:00am not 8;00am as I was told. Crane showed up half hour later or so AC Unit not here to coordinate so crane left. Later on AC unit showed up in white box truck (No name on it) now two men...
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After waiting between eight to one at home I was told that technician was running late. I never got a courtesy call to inform me that no one was going to show up between those hours. There's no need to speak to a supervisor they're no help either. She was very careless...
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Anonymous
Ralph Rendsland

Same exact thing happened to me

Anonymous
Anonymous

I had the same response from them after waiting 11 hours. Their favorite word to describe a screwup is "unfortunate " they so don't give a ***

#932672
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Someone just mentioned a Supervisor named Ricardo at this terrible company and I want to mention him also. If he is a Supervisor, I'll be darned……talks in circles, is not courteous, and should not be a Supervisor. This Company needs to re-think why they call...
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1.0
I liked
  • But ineffective in getting proper installation
I didn't like
  • Customer service
#923210
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Service tech came on Thursday as the freezer worked, but not the refrigerator part. He ordered part. Tech came on Monday put in new part ( I had to pay $42 extra for part, he left, put everything back in freezer and refrigerator and as the day went on I knew NOTHING...
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1.0
I didn't like
  • Service and customer service
  • Customer service
  • Service technicians
#916975
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Made an appointment on online two weeks in advance. NO repair showed up between 8:00 and 1:00 so I called. I was informed that the repairman would be here at 6:00!!!! I was on the telephone for 45 minutes. Finally I cancelled my contract and asked for a total refund....
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Anonymous
Anonymous

Fully agreed. I have experimented a terrible experience during weeks with this company after i bought a new AC unit. I will not recommend anyone to buy a product or service fr...

1.0
I didn't like
  • Customer service
#905840
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