Service America - Worsted company ever
Worst company ever.no call no show.
I have a contract with Service America which has replacement of appliance. My washer was determined to be non-repairable by their tech. The clause in the Service America contract reads up to $500 for each appliance and there is no clause regarding age or depreciation....Read more
I didn't like
- Repair replacement
Five days ago I call Service America to schedule a service call for my washing machine. I was give a Tuesday date between 8:00AM to 10:00AM, Time elapsed and no call or serviceman arrived. I called Service America and waited for 20 minutes before some agent came on....Read more
I didn't like
- Customer service
Last week, I scheduled an appointment for garbage disposal repair in the morning and nobody showed up during the two-hour window. I called them and they said there was a delay and that the repairman would arrive later that day. Then I got a call back in that the...Read more
I was scheduled on Sept.8th and due to weather -c-onditions you cancelled and I was told to call and reschedule. Now it's Sept.13th and I called 3 times and even though my call is very important to you I had to wait 30 mins and the was disconnected twice. I still...Read more
Can you imagine... Air goes out, fridge dies, toilet breaks/leaks.... you have to wait 3-4 days for them to send someone if you're on one of their plans. Plus, you have to pay for the service call immediately or they won't even book the appointment scheduled for days...Read more
Had service America for 10_+ years paying approx. $400 a year on a service contract that turns out to be useless!! Called for general maintenance to clean AC unit and Dryer vents and being it wasn't covered paid $300 to have tech come from service America. He didn't...Read more
We have a house that's vacant and is set to close for sale in 10 days. We needed someone to come out and run some diagnostics on the AC. Service America supposedly sent someone out, I have no idea if anyone showed up or not, no invoice, business card, nothing was left...Read more
Week 1 called for my washing machine, tech came and said he has to order the part. Week 2 another tech comes and doesn't have the part. Week 3, no show. Week 4, tech comes 2 hours earlier then expected, we asked the tech to give us 20 mins, we were home in 10 and he...Read more
Customer for over 23 years. Once a good company. During July 2017, had plumbing problems. They Changed the alleged 2 hour window 8 times. Kept us in the house for 3 days. I wound up fixing problem myself with help of Home Depot. Could not bear making contact with...Read more
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