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The monthly fee keeps getting automatically deduced on time every time, but when it comes to service from their end nothing happens! After a couple of calls they finally sent a service person to check my water heater, he gave a quote to replace it and we agreed with it...
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#1269420
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hot water heater (under contract) was without hot water for two weeks..Said did not have available...customer service did not respond and kept cancelling appointments..In desperation I called plumber who replaced with new hot water heater for a cost to me of 1189.60.....
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1.0
I liked
  • But ineffective in getting proper installation
#1269210
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I called today and was on hold for 45 minutes on hold. Then I was transferred the accounting office and I then was on hold again for 20 minutes and then I was disconnected. Very frustrating! I paid my contract for a year back in April in the amount of 279.19. I had...
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1.0
#1267565
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I have a 2 year fully paid service contract with Service America. My dryer is not drying my clothes & the lint filter is not working causing lint/dirt to build up on the inside of the dryer door. I called Service America for an appointment. 1) Even with a fully paid...
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1.0
I didn't like
  • Unreliable scheduling and fraudulent information
  • Customer service
  • Technician not showing up to service appointment
#1263616
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I have spent 2 weeks trying to get service on AC, I have a service contract, no one there calls you back no matter how many times you call them. They told me I need a compressor and they would order my part but it's been a really long time. I'm in field service and I...
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1.2
#1250151
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For the second time in seven years, I have being stood up, the technician doesn’t show up. Lost a day of work, call customer service five times and never was informformd that the electrician JESSIE was not showing up, The poor serviced started when they started...
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1.4
I didn't like
  • There scheduling process and responc
#1235734
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Bad Service America BAD SERVICE !!!!!

Use clorox bleach. You can buy tablets on Amazon for $5.95 that kills the algae in your pipes so the water can drain out. The employee could have used the bleach 1 cup every two or three months, that you have in your home. The employees are not what they use to be. They hire brain dead employees that are trained to get in and get out not solve the customers problem.
#1234031
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First, it is very hard to get an appointment (waiting a few weeks). Secondly you wait the timeframe for the tech and when he calls if they don't get you on the first call they cancel your appointment. I had someone wait for 5 hrs for a tech, they called and did not get...
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2.3
I didn't like
  • Customer service
  • Customer service poor
#1223800
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Service America - So bad I can’t even explain in sentence

4months 4appointments to fix my dryer not only did they not fix it in three months but broke it even more I wil Never never never use them again they slso charged my credit card 95 dollars for no reason and I can’t get them to fix it
#1223593
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My washer machine broke is a 5 year old model. They came and found out that it need it to replace some parts. Then aproximately 8 days later told me that they will come and fix the washing machine. i stayed 8 hours waiting for them and finally called them and they said...
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1.0
#1219269
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