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Don't know what has happened with this company. After using them for 15 years, we are totallty disgusted...not only with their service but the long "hold" times when you try to reach them. Tried to set up a service call on line..couln't achieve that.....numbers given...
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#1167802
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We have been customers for quite some time and I have to say that the customer service needs improving greatly. We have been without a stove now since before Christmas. Part of that was us rescheduling an app't due to a death in the family, however, when the tech did...
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1.0
I didn't like
  • Customer service
#1166061
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My heat went. 30 degrees. Took 2 days to send a repair guy Took a week to get part. Still not fixed I am 80 years old and had to survive in 40 degrees in my home They charge for a service call on other problems and than tell me nothing wrong but leave me with a...
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1.0
#1164508
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Service America - Very Bad

Service America
#1166774
1.0
Details
Terrible customer service And poorly trained Technicians
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Service America - Worsted company ever

Service America
#1120117
1.3
Details
Worst company ever.no call no show.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
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Website

Hacked by Service America

Service America
#1079008
1.0
Details
I have a plbing business in Mo. They change my emergency contact number on my Web-site to there toll free number? After hours on hold with them, they told me their I.T. dept would call me back. Did not happen. They don't service Mo. but i wonder how many called i lost do to the fact they put you on hold, forever. Don't know how they are im business?
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Service America - Awful liars

Service America
#1057220
Every time I called I got a different answer. They schedule appointments don't show it show with out the parts. The last phone call (this has been going on for months). I was told the last few pp gave me wrong info. Part was never ordered but not I would have to pay for part cause it's over 100 between that and the 45 dollars I can buy a new one. I will never renew or recommend them
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I paid Service America to come out to my house. The service man lost my check and now I am receiving mail from a bill collector. I re wrote a check and still am receiving mail from a bill collector. I have been dealing with this issue for months . I call Service...
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1.1
#1162893
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An appointment was made on 12/26/17 to have our A/C repaired on 12/28/17 (yesterday). First off, when we asked for a specific appointment time or time frame at least, the Customer Service Rep told us that she cannot provide us with neither but that we should wait for...
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1.6
I didn't like
  • Unreliable information from customer service rep
  • Technician not showing up to service appointment
  • Customer service
#1157955
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I just arrived in Florida after a long drive from NC. I called the office as the toilets were flooding. I was told that a technician would call me and come over. 5 hours later, no call. I called the office only to find out that they did nothing based on my earlier...
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1.0
#1150492
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History of contacts with Service America: I have had the contract with Service America since April 2015. In the first year I had a problem with my ice maker. I paid $45.00 for the service call. After 2 attempts and a replacement of a part my ice maker still jams, does...
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1.0
#1132936
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My A/C stopped working so I called Service America. I was glad I had a service contract because I thought it would help get my issue resolved quickly. I was very wrong. They did come and diagnose the problem quickly, that unit needed a new compressor. But it has now...
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#1131934
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Few month ago I had tune up on A/C done and I was told by driver that he was run out the liquid that they pour out in to the pipe to keep it clean. He stated that since he out of stock and has new van and he made note either he will bring it in few days later to...
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#1127960
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I have a contract with Service America which has replacement of appliance. My washer was determined to be non-repairable by their tech. The clause in the Service America contract reads up to $500 for each appliance and there is no clause regarding age or depreciation....
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1.0
I didn't like
  • Repair replacement
#1119974
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