filters
state:
Show
city:
Show
category:
Show
product:
Show
A STORY THAT MUST BE TOLD. A new split system A/C unit was installed by Service America on 12/15/2014.-2 The system is only 2 years old. Warranties are in place. In May of this year the system froze up and no cooling was to be had. Call Service AmericaAfter two trips...
Read more
1.5
I liked
  • Customer for many years
  • Some of the people were nice
  • Service tech
I didn't like
  • Unreliable scheduling and fraudulent information
  • Customer service
#1065299
Reply to reviews
Purchased a new unit about two years ago and have had to call them for issues regarding a new unit 4 times. Twice within the first year. Called them last week, someone was suppose to call back, they never did. Now I know why they want you to buy their service contract...
Read more
1.6
#1063119
Reply to reviews
On June 8, 2017 I call Service America, I needed an urgent service. They said they could come only in 7 days, I immediately proceed to cancel my service contract which I had renewed than same day. I talked with two persons about my cancelling their contract. They...
Read more
I didn't like
  • Clueless serviceman
  • Unreliable scheduling and fraudulent information
  • Customer service
#1061176
Reply to reviews

Short Review on June 18, 2016

Service America
#868004
Service America is the worst. Been payments ng for one full year. Called three times. They dont turn up and dont even have the courtesy call. Please dont waste your money. I will be cancellation ng on Monday. They are a sham of a company. Disgusting and thievery!
Comment
Show

Service America Air Conditioner Repair Review

Service America
#847856
1.0
Details
Terrible follow up by a/c supervisor Antonio After many calls and appointments for the same issue So far it has been very difficult getting passed lower level managers. No way to run a company
Comment
Show
Customer service
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money

Short Review on April 29, 2016

Service America
#838687
1.0
Details
I would not even recommend this company to my enemy Very very very very very bad service infact there is no service this people are scam
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

Service America Repair Review

Service America
#809011
2.4
Details
I have had no shows twice in six months. Once is one too many if you have a contract, it is very unprofessional and lacks courtesy to be left hanging.
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
Service American is disgraceful, they have no respect for their customers; they provide fraudulent information/service. At 10:30 this morning I was promised a call from a supervisor to vent the multiple scheduling problems I've incurred over last 3 weeks; it's now 6:30...
Read more
Anonymous
Kariclix

3 Customer Service Reps guaranteed me that Tracy from the executive office of Service America would call me to discuss the dreadful, frustrating lack of Electrical service pro...

2.1
I didn't like
  • Unreliable scheduling and fraudulent information
#1061135
Reply to reviews
MAY 31/ 2017 WEDNESDAY 11 : 22 A.M. "SEVERCICE AMERICA" HAS BECOME MOST UNRELIABLE .. WE FIRST BOUGHT A TWO YEAR CONTRACT WITH THEM IN YEAR 1999 COVERING ALL OUR KITCHEN APPLIANCES, THEY AT THAT TIME WERE GREAT, NOW IN THE PAST FEW YEARS "SERVICE AMERICA" HAS BECOME...
Read more
#1054313
Reply to reviews
5 ton home A/C unit needed repair. Fan motor, control board and new wire from thermostat to control board in air handler required. $1300 repair, $705 for a new motor and $139 for a control board along with $40 for 50 feet of new wire. Repair done by a very responsive...
Read more
#1038642
Reply to reviews
DO NOT EVEN THINK OF IT When you schedule a technician through their website they will charge you $45 whether the technician shows up or not. In my case the technician was a no show and yet they charged me the $45. Of course they do not even apologize for wasting your...
Read more
#1037782
Reply to reviews
We have their contract. ac went out, it's 86 and humid. We had to wait 3 days. Service tec put in freon but said it won't last. Service America will give us $1150 towards a new 5 ton unit only if you use them. You got it, after the manufactures rebate and $1150 off ....
Read more
1.2
I liked
  • Service tech
I didn't like
  • They
  • Misleading repair replace
  • Playing games with pricing
#1034657
Reply to reviews
In brief Service America (S A) came in early December to fix my 2 year old 31 cu. ft. LG refrigerator that was working fine, but had a week earlier frozen up over the freezer fan motor that caused the refrigerator part to stop cooling. This was the first problem we...
Read more
1.0
I didn't like
  • Our entire experience as described
#1005238
Reply to reviews
Chris Ortiz said installation would take 6 hours. The serviceman showed up at 9:00am not 8;00am as I was told. Crane showed up half hour later or so AC Unit not here to coordinate so crane left. Later on AC unit showed up in white box truck (No name on it) now two men...
Read more
#968940
Reply to reviews