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We purchased central air conditioning for our home with a 2 year contract from Service America (salesperson Gino Bertoloti). Gino reassured us that this was a "great unit" and we we would have a wonderful experience with the company and gave us his cell phone number in...
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1.0
I didn't like
  • Unreliable information from customer service rep
  • Customer service poor
#1299468
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Twice I have made appointments and prepaid for AC repair. Service has not showed up twice after we have waited for 11 hours. I have been on hold several times for over an hour each time. They tell us they are running late and then don't come out. They took our money...
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1.0
I didn't like
  • Technician not showing up to service appointment
  • Service and call center
#1291904
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No one has the ability to resolve simple issues!!!! please hire people to answer the phone calls!!!!! I hate this company! I hate it. No one has the ability to resolve simple issues!!!! please hire people to answer the phone calls!!!!! I hate this company! I hate it....
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#1288459
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Service America - Poor service

5 days delay for an appointment to fix our AC? Five days without AC at 100F, if that is not a priority for them, so what?
#1286417
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Hello, I've been calling for three weeks trying to speak to a customer service representative. I have emailed and all. I've been placed on hold for our 45 minutes. I purchased two contracts for my duplexes from your Orlando offices. I have not received my contracts. I...
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1.0
#1286141
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On June 4 2018, I tried to call to schedule airconditioning service since neither of our 2 units were cooling. Even at 8.01 am, I was put on a long hold. I tried scheduling online but the authentication code that THEY sent to my mobile phone was not accepted by their...
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#1280229
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This is the worst company, they leave you on hold for 2 hours to try to make a service apt. I had them out for a water heater that needed to be replaced.. it took over 3 weeks and then they tried to give me a cheap hot water heater instead of the same type I had. I...
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1.0
#1278380
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On June1,2018 I called Service America as I had no air conditioning. I was told they could come on Sunday for additional $200,00 I told them it was ridiculous and I am disabled and 76. I got nowhere so I wrote CEO a note. They Called me on Monday June 1st. TGhey said I...
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Anonymous
John dunn

NOBODY PICKS UP PHONE

Anonymous
Lee Gerger

I totally agree with your commentary. I spent the last two months trying to resolve a problem with a micro-wave installation and have had no resolution. Tried calling yesterda...

1.2
I liked
  • Ell
#1272836
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NO CUSTOMER SERVICE AT ALL. Called 11 times left return phone # no response Hung on for 74 minutes waiting for a person to answer
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Anonymous
Robert Finn

Customer Service is GONE !Will they ever answer a call ?Might be going out of business?Hard to run a business when they don't pick up phone or return a call !This company clea...

#1271806
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they used to be a very decent company, in the last 2 years everything has gone completely wrong. You would think that since they added a service fee charge that they would use those resources to give better service but its been the other way. No one returns calls, they...
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#1270279
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